Refund Policy

Refund Policy Overview

At GameNodePro, we want you to be completely satisfied with your game server hosting. If you’re not happy with your service, we offer refunds under certain conditions.

Money-Back Guarantee

We offer a 48-hour money-back guarantee on all new server orders. This gives you time to:

• Test our network performance
• Evaluate the control panel
• Ensure the service meets your needs

Eligibility Requirements

To qualify for our money-back guarantee:

1. Request must be made within 48 hours of initial purchase
2. Service must be a new order (not a renewal)
3. Account must be in good standing (no ToS violations)
4. Not applicable to add-ons or upgrades

How to Request a Refund

Step 1: Submit a Ticket

1. Log in to the Client Area
2. Go to Support → Open Ticket
3. Select Billing Department
4. Subject: “Refund Request - [Your Service Name]“

Step 2: Provide Details

Include the following in your ticket:

• Invoice number
• Service ID
• Reason for refund request
• Any feedback (optional but appreciated)

Step 3: Processing

Our billing team will review your request within 24 hours. You’ll receive an email confirmation once processed.

Refund Methods

Refunds are processed to the original payment method:

Payment Method	Refund Time
Credit Card	5-10 business days
PayPal	3-5 business days
Cryptocurrency	Account credit only
Account Credit	Instant

Note: Cryptocurrency payments cannot be refunded to the original wallet. Instead, the amount will be added as account credit.

Non-Refundable Items

The following are not eligible for refunds:

• Renewals - Only new orders qualify for money-back guarantee
• Domain Names - Due to registration costs
• Setup Fees - If applicable
• Used Add-ons - Such as consumed backup storage
• Services terminated for ToS violations

Partial Refunds

In some cases, we may offer partial refunds:

• Unused time on cancelled services (pro-rated)
• Billing errors
• Extended outages (service credits)

Service Cancellation

If you don’t want a refund but wish to cancel your service:

1. Go to My Services in Client Area
2. Select the service to cancel
3. Click Request Cancellation
4. Choose immediate or end-of-billing-period

Cancelled services remain active until the paid period ends.

Disputes

If you’re not satisfied with a refund decision:

1. Reply to your support ticket with additional information
2. Request escalation to a supervisor
3. We’re committed to finding a fair resolution

Chargebacks

Please contact us before initiating a chargeback with your bank. Chargebacks:

• Result in immediate service termination
• May incur additional fees
• Can be resolved faster through direct communication

Questions?

Our billing team is available 24/7:

• Submit a Billing Ticket
• Average response time: Under 2 hours